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What's your contact information?

Tel: 559.763.4651      M-F 10am -7pm PST/PDT

Fax: 559.399.0333

 

Technical Questions: Support@DiscountAttic.com

 

Customer Service:

CustomerService@DiscountAttic.com

How long does it take for my order?

 

Standard shipping, please allow up to 3 weeks. 

 

Rush shipping, please allow up to 7 business days.

 

(See fee scales below.)

Who is your primary postal carrier?

UPS is the primary postal carrier for all continental United States shipments (CONUS), USPS priority mail for all Alaska, Hawaii, Guam, Puerto Rico or US Virgin Island shipments, and Canada Post for all Canadian shipments.

How do I order a product catalog? (Catalog does not include Specialized Items)

  Click the catalog.

What are the Shipping Fees?

All orders requiring Rush  shipping must be done so by emailing the Customer Service Department, otherwise the order will be processed and mailed via the standard shipping process.

Rush shipping available only for credit card orders.

*CONUS - Continental United States

Standard Shipping Fees as Follows (Continental United States Addresses Only):

 

$.01 - $19.99         - 100% of your order total.

$20.00 - $49.99     - 50% of your order total.

$50.00 - $499.99   - 20% of your order total.

$500.00 - $999.99 - 12% of your order total

$1,000 +                 - 10% of your order total.

 

Rush shipping information & fees as follows (ALL NON-CONUS* Orders Please Use Rush Shipping Calculations for Orders):

$.01- 4.99                 500% of order total.

$5.00 - 9.99              400% of order total.

$10.00 - 19.99          200% of order total.

$20.00 - 49.99          150% of order total.

$50.00 and up          65% of order total.

 

Rush Carrier: DHL // 5-7 Business Days.

USPS Priority Mail for AK, HI, Guam, Puerto Rico or US Virgin Islands orders.

Canada Post for Canadian orders.

It's a stone based, poly-resin material to allow the incredible detail in our sculptures.

Because you are a WHOLESALE company, is there a minimum purchase order?

YES.  The minimum purchase requirement is $50.00 for standard orders, otherwise the shipping costs are 50% - 100% of your order total. So the more you spend, the more you will save.

Is there a product guarantee?

Is there Sales Tax?

California residents are charged 9.00% sales tax of the order total excluding the shipping fees.

 

To avoid the sales tax charge on your order, please supply a copy of your company's California Seller's Permit.

Any retailer, e-tailer, or etcetera, who sells to customers in California must comply with California Proposition 65, which requires notices about potential exposure to certain chemicals.

Our products are required to meet applicable federal standards for food safety.  However, the materials used in printing the decorations found on the exterior of the ceramic and glass products may contain trace amounts of lead and cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm. 

Any Discount Attic item with a trace amount of lead used in the decorating, will have the Prop 65 link in the item description box. If there is no Prop 65 link, then there is no potentially harmful chemical used in the product decorating process.

WARNING:   This product contains a chemical known to the State of California to cause cancer and reproductive toxicity.